How to Submit a Maintenance Request
All maintenance requests need to be submitted in writing. Maintenance requests can be submitted at our office drop box or on our website, under the “Maintenance Request” tab.
Please note your move-in inspection report does not serve as a maintenance request. All issues that you want addressed will need to be submitted separately on a maintenance request. You can list as many issues as needed on one maintenance request form.
What is Permission to Enter?
If you give PPM to permission to enter, you are saying that it is okay for us to issue a key to a repairman and you do not need to be home. If you check no, we will call you to make an appointment before entering, but please keep in mind this may extend the process. Make sure you have voicemail set up if you do go for this option. If the maintenance request is considered an emergency (i.e. leaking water or any other problem that could be damaging to the property or safety of tenants) we will require permission to enter your unit.
Always let us know if you have cats or dogs in your unit- we will make a note on the key tag so all workers entering your home are aware of pets.
Maintenance Tips, Tricks and “How To’s”
Tenant Charges vs. Non-Tenant Charges: If the maintenance issue is directly caused by tenant neglect or misuse, it will be determined a tenant charge. Roto Rooter has a minimum charge of $225.00. (Price subject to change without notice)
Examples of Tenant Charges
Clogged drains due to excess of food or non-food items
Flushing inappropriate items such as feminine products, toys, or excess toilet paper down a toilet
Misuse of garbage disposal- Please see Garbage Disposal Tips for more information
Appliance misuse, such as overloading washer and dryer, not cleaning out lint trap after each use, putting too many items in a fridge, or using wrong detergent in a dishwasher
Failure to complete basic troubleshooting- Check breakers and GFCIs before submitting a maintenance request in case of electrical issue
Most burned out lightbulbs - Please refer to the lightbulb replacement information
Neglecting to inform PPM of leaks/drips/any other problems that threaten structural integrity of the building
Failure to maintain basic cleanliness, causing unnecessary mold/mildew/pests
Damage caused by authorized & unauthorized animals
Any other obvious abuse of property by a tenant or guest
Examples of Non-Tenant Charges
Any damage that exists upon move-in. Please mark these thoroughly on your move-in inspection report. This also includes any pre-existing burnt out lightbulbs and slow moving drains.
Issues with smoke detector or carbon monoxide detector. Change the battery first, and report to PPM immediately if this does not fix the problem, or if you cannot reach the detector safely.
Failure of furnace, water heater, or any other appliance issues that are not caused by tenant neglect or misuse
Rusty/old appliances that need replacement
Structural damage not caused by the tenant/guest
Leaking faucets and pipes
Electrical problems not remedied by simple troubleshooting
